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FAQ's & Customer Service

FAQ's

Top Questions:

              1. Do You Ship Worldwide? Yes! Made in California, shipped everywhere! 
              2. How Do The Shirts Fit? They're slim fitting, the eize guide is on this page.
              3. What Currencies are accepted?  You can toggle between AUD and USD at the top of every page. You can transact via Credit Card, Paypal and Apple Pay.
              4. Do you deliver to PO Boxes? Some couriers do, but it is not recommended.
              5. How much does Shipping Cost? Shipping cost are shown during checkout and vary depending on product weight and your location. It generally ranges from $3-10 USD in the US and $4 to $15 for worldwide shipping. Canada: 13-17 business days.
              6. Shipment Tracking All our international orders (non-US) come with shipment tracking. 

 

Our email: customer@forevernetwork.com We get a lot of people sliding into our facebook DM's... and we don't want your question to get lost. 

    ALL THE DETAIL:

    What information will you find on this page:

    • Currency, Payment, Taxes 
    • Shipping 
    • Privacy & Credit Card Security
    • Returns, Replacements and Shipping Issues
    • Payment, Tax and Pricing
    • Safety and Environment
    • Terms of Service and Guidelines
         

        CURRENCY, PAYMENT, TAXES

        Prices can be displayed in US Dollars or Australian Dollars. During checkout, payment is processed in AUD.

        We accept Credit/Debit Card (Visa, Mastercard, American Express) transactions, Paypal and Apple Pay payments.

        All payments are processed securely through Stripe or Paypal and we do not store any sensitive information. For more info see the Privacy and Security section below. 

        TAX We are required to charge Sales Tax on goods sent to Australia (all states) and California and North Carolina in the US, at the respective tax rate for that state. These taxes are added and visible during check out.

        CUSTOMS DUTIES Shipments outside of the USA may incur customs fees depending on the destination country. Most countries are not charged any fees. 

         

        SHIPPING 

        We Ship Worldwide.

        We use a few third-party suppliers to print, and dispatch orders. Shipping times can vary due to product availability, your location, and even snow storms :/ 

        As a general rule fulfilment & shipping takes:

        Continental United States: 11-13 business days.

        Canada: 13-17 business days.

        International: 18-28 business days.

        Tracking is available for all our international orders. Once your order is dispatched you will receive this via email.

        Printing and fulfilment is mostly done in sunny Los Angeles, California.  

        Please ensure you enter the correct shipping address, addresses where goods can be left at any time, such as office addresses are recommended. We recommend you do not ship to PO Boxes, as many couriers cannot deliver to PO Boxes, and you may be liable for additional shipping costs as a result.

        We use a number of reputable couriers and postal services including USPS, UPS and FedEx. However, if you believe your goods were damaged during shipping, please contact us via customer@forevernetwork.com within 20 days and we will work with our suppliers to solve the issue, at no cost to you. 

        Posters are shipped in posters are shipped in kraft tube boxes with plastic end caps, and wrapped in paper to prevent damage.

         

        PRIVACY & SECURITY

        Basketball Forever takes your privacy and security seriously.  Our online store payments are processed through Stripe and Paypal, using the highest standards of data encryption and PCI compliance. Your Credit Card information and sensitive data is encrypted through Secure Tokenization and never stored on our servers. All card numbers are encrypted on disk with AES-256. Stripe's decryption keys are stored on separate machines. For more information see their website. 

         

        RETURNS, REPLACEMENTS AND SHIPPING ISSUES

        Basketball Forever is committed to creating products that meet our customers' high-quality standards. We are constantly working with our suppliers to ensure high-quality standards are meet. If an issue has occurred with your order, please find the respective section below and follow the steps listed. 

        • Misprinted/Damaged/Defective Goods: Please contact us via customer@forevernetwork.com within 15 days of the package being received. Any claims received after this date may not be able to be processed, this timeline is set by our third party suppliers. We will then work with our suppliers to ensure they rectify the situation. In these cases, additional costs are covered by third party suppliers.

        • Wrong Address: If you provide an address that is considered insufficient by the courier, or you listed a PO Box which couriers can not deliver to, then the shipment will be returned to our suppliers' warehouse. We will contact you to confirm an updated address with you, and you will be liable for the additional shipping costs. For this reason please ensure you submit an email address that you check regularly, and add customer@forevernetwork.com to your contact list to ensure we can contact you and avoid spam filter issues.

        • Unclaimed Packages: If a package is unclaimed they are also returned to our suppliers' warehouse. You will be liable for any additional shipping costs. For this reason, it is advisable to specify an office address where packages can be delivered at any time, not just when you are at home. 

        • Lost In the Mail: Our suppliers will reprint and resend at no cost to you. However, if the tracking information (if applicable) state that the package has been delivered, Forever Network and our suppliers will assume no responsibility, but will work with couriers and shipping providers to attempt to resolve the issue. For this reason, we recommend shipping to office addresses, and double checking your shipping address is correct, including all apartment or suit numbers

        Unfortunately, we do not refund products for buyers remorse, or size exchanges. We hope to provide these services in the future however as a small business, it is impossible at this point in time. 

         

        SAFTEY AND ENVIONEMNT

        Our suppliers use water-based pigment inks (Brother GT-3), which are CPSIA compliant and Oeko-Tex™ certified, meaning they are safe for childrens' clothing and help reduce environmental waste. 

        All shirts are made in the US. Printing and distribution is based in California, ensuring a sweat shop free supply chain.  

        TERMS OF SERVICE AND GUIDELINES

        By Using any aspect of Forever Network's website's or online services, including this online store, you are agreeing to, and are bound by the Terms of Service. 

         

        Basketball Forever is a brand of Forever Network Pty Ltd. (ABN: 19 608 544 341)

        'BASKETBALL FOREVER', 'POSTERIZES', the Basketball Forever badge logo, the Posterizes logo, 'BALL IS LIFE', and 'FOREVER NETWORK' are Registered trademarks of Forever Network Pty Ltd. Other images and trademarks on our sites are used under license from their respective owners